Register
|
Log In
English
Afrikaans
Home
About
Services
COIDA Registration
Pricing
Contact Us
Frequently Asked Questions
Home
FAQ
Compliance
Who is considered a domestic worker?
Domestic workers include cleaners, gardeners, nannies, caregivers, drivers, cooks, and other people employed in a private household.
Do labour laws apply if the worker only comes once a week?
Yes. South African labour laws can still apply to part-time and casual domestic workers.
Do I legally need a written contract?
Yes. Employers should provide written terms and conditions of employment to domestic workers.
Can labour inspectors inspect private homes?
Yes. Labour inspectors may inspect compliance with employment legislation in private households.
What happens if I do not comply with labour laws?
Non-compliance may result in fines, disputes at the CCMA, penalties, or civil claims.
Payments & Wages
What is the minimum wage for domestic workers?
Domestic workers are covered by South Africa's national minimum wage, which is updated periodically.
Must I pay overtime?
Yes. Overtime must generally be paid at a higher rate unless alternative arrangements are agreed within the law.
Do I need to provide payslips?
Yes. Employers should provide payslips showing wages, deductions, and hours worked.
How much leave must domestic workers receive?
Domestic workers are entitled to annual leave, sick leave, family responsibility leave, and maternity leave under labour law.
Can I deduct money for accommodation or loans?
Only lawful deductions are allowed, and certain deductions require written consent.
Contracts
What should a domestic worker contract include?
A contract should include wages, hours, leave, duties, notice periods, and other employment conditions.
Can I customise the contract?
Yes. Contracts may be customised provided they remain compliant with labour law.
Is a verbal agreement enough?
Verbal agreements can create obligations, but written contracts reduce misunderstandings and disputes.
Can the system generate contracts automatically?
Yes. The platform can assist with generating compliant employment documents.
Can I store signed contracts online?
Yes. Digital storage helps employers keep organised employment records.
COIDA
What is COIDA?
COIDA is the Compensation for Occupational Injuries and Diseases Act, which protects workers injured at work.
Must I register a domestic worker for COIDA?
Yes. Household employers are generally required to register domestic workers with the Compensation Fund.
What is a Return of Earnings?
A Return of Earnings is an annual declaration submitted to the Compensation Fund.
What happens if my worker is injured?
The injury should be reported promptly and the worker may claim compensation for medical costs and lost income.
Can the platform help with COIDA registration?
Yes. The platform is designed to assist employers with registration and compliance administration.
UIF
Must I register my domestic worker for UIF?
Yes. Most domestic workers who work more than 24 hours a month must be registered for UIF.
How much UIF must be paid?
Both the employer and worker contribute a percentage of the worker's wage to UIF.
Can I register late for UIF?
Yes, but penalties and interest may apply for late registration or payment.
What benefits can workers claim from UIF?
Workers may claim unemployment, maternity, illness, adoption, or dependant benefits.
Can one worker have multiple UIF employers?
Yes. Multiple employers may contribute separately for the same worker.
Injuries & Disputes
What should I do if a worker is injured?
Seek medical assistance immediately and report the incident as required.
Can domestic workers refer disputes to the CCMA?
Yes. Domestic workers may refer unfair dismissal or labour disputes to the CCMA.
What is unfair dismissal?
A dismissal may be unfair if proper procedure and valid reasons are not followed.
Can I dismiss a worker immediately for theft?
Serious misconduct may justify dismissal, but fair procedures should still be followed.
What happens if the worker stops coming to work?
Employers should attempt to contact the worker and follow a fair process before termination.
Using the Platform
What can the platform help me manage?
The platform helps manage contracts, records, compliance, reminders, and employment documents.
Can I manage more than one worker?
Yes. Employers can manage multiple domestic workers from one account.
Does the system work on mobile phones?
Yes. The platform is designed to work across devices.
Does the platform store employment records securely?
The platform is designed to securely store important employment documents and records.
Can the platform send reminders?
Yes. Automated reminders can help employers meet compliance deadlines.
Pricing & Accounts
Is there a subscription fee?
Yes. Pricing depends on the services and features selected.
Can I cancel my account?
Yes. Users can cancel according to the platform's cancellation terms.
Is there customer support?
Yes. Support is available to assist users with compliance and platform questions.
Can I update my account information?
Yes. Employers can update contact and worker information through their account.
Is my information private?
The platform should handle personal information in line with POPIA requirements.
Still Have a Question?
Our team is happy to help. Send us a message and we will get back to you as soon as possible.
Contact Us